RETURN & EXCHANGE POLICY

At Aureves, your satisfaction is our priority. If you’re not fully happy with your order, we’ll do our best to make it right.
Eligibility
You may request a return, refund, or exchange within 7 days from the delivery date if your item meets one of the following conditions:

  • Incorrect Item: The item received does not match the description, specifications, or version as listed on our website at the time of purchase.
  • Damaged or Defective Item: The item arrived damaged, scratched, or defective due to a manufacturing fault or mishandling by the shipping carrier.

If your case does not fall into the categories listed above, we still encourage you to contact our Customer Service team. We’ll do our best to assist you and find a suitable solution.
Process

  1. Contact our Customer Service team within 7 days of receiving your order.
  2. Provide your order number, clear photos of the product, and the reason for your return, refund, or exchange request.
  3. Once your request has been reviewed by the Aureves team and confirmed to meet all applicable return, refund, or exchange conditions, we will provide you with detailed instructions on how to proceed.

Refunds & Exchanges

  • Refunds will be processed after we receive and inspect the returned item and confirm that it meets the applicable return conditions.
  • Exchanges can be made for the same product or another item of equal value, subject to availability.
  • Shipping fees are non-refundable.
  • If the item is confirmed to be incorrect, damaged, or defective, Aureves will cover the return shipping costs and arrange a replacement or full refund, as applicable.
  • For other approved cases, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items
If you receive a damaged, defective, scratched, or incorrect item, please contact our Customer Service team within 7 days of delivery.
Please provide your order number and clear photos of the item and the issue. Once we review and confirm the case, we will cover the applicable return shipping costs and arrange an appropriate resolution, which may include a replacement, exchange, or full refund.

Customer Support

If you have any questions or need assistance regarding your return, refund, or exchange, please contact our Customer Service team:

When contacting us, please include your order number and relevant details so our team can assist you as quickly as possible.